Shipping Policy

Delivery

UK delivery is FREE on orders of £70 or more after any discounts are applied, via DPD trackable Express Delivery.

During the normal business working week we aim to despatch your order within 72 hours.

However, in most cases, if you order before 12 noon, you may get Next Business Day delivery for most UK Mainland addresses. Some UK destinations e.g. NI, Highlands and Islands may take a little longer. 

Once your order is despatched, you will be able to use your tracking number on the DPD website to amend some delivery options to suit you.

USA delivery is FREE on orders over $299. Delivery and duties calculated at checkout. As you may have heard, on 1 February 2025 US President Donald Trump declared a national emergency under the International Emergency Economic Powers Act (IEEPA) and imposed new trade policies affecting fashion imports with Country of Origin of China, shipped from anywhere in the world, which apply to Mongolian cashmere. As a result, any Chinese-made products sold to US customers now attract an additional 10% duty, bringing the total duty charge, paid by US customers on Mongolian cashmere garments, to approximately 35%. 

OTHER INTERNATIONAL and EUROPEAN customers - we now offer express delivery via DHL and tracked standard delivery by your country's postal service. Standard delivery is free when you spend over a threshold. You will be shown options, timescales and costs specific to your delivery at the checkout. To benefit from this service, you will need to change to the country to which your order is being delivered by changing the flag at the top right hand corner of the site.

Since the UK left the European Union, receiving customers are liable for any duty or taxes requested in their country and you will be offered the option at checkout to have these included as part of your payment.